🔁 Refund and Returns Policy
📅 Effective Date: June 13, 2025
🌐 Website: clevertopis.com
🔹 1. Overview
At CleverTopis, customer satisfaction is our top priority 🛍️. If you’re not completely happy with your purchase, we’re here to help with easy returns and refunds.
🔹 2. Return Conditions 📦
You can request a return or exchange if:
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✅ The product is unused, unworn, and in original condition
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✅ All tags, labels, and packaging are intact
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✅ Request is made within 7 days of delivery
⚠️ Items not eligible for return:
Sale or clearance items
Underwear, socks, or personal hygiene products
Customized or made-to-order products
🔹 3. How to Request a Return 🔄
📩 Email us at contact@clevertopis.com with:
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Your full name
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Order number
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Reason for return
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Photo (if product is defective)
We will respond within 24 hours with return instructions.
🔹 4. Return Shipping 🚚
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🧾 Customers are responsible for return shipping costs (unless item is defective or incorrect).
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💸 We recommend using a trackable shipping method.
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📦 Return address will be provided after approval.
🔹 5. Refund Policy 💰
Once we receive and inspect the returned item:
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✔️ If approved, your refund will be processed within 5–7 business days.
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💳 Refunds are issued to the original payment method only.
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✉️ We will notify you via email once the refund is issued.
⚠️ Shipping fees are non-refundable unless the return is due to our error.
🔹 6. Exchanges 🔄
If you wish to exchange a product (e.g. wrong size):
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Please follow the same return process
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We will ship the new item once the return is received and approved
🔹 7. Damaged or Incorrect Items 🧾
If you receive a damaged or incorrect item:
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📷 Please send us a photo of the item within 48 hours
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🛠️ We will send a replacement at no extra cost or issue a full refund
🔹 8. Contact Us 📬
For all return and refund requests:
📧 Email: contact@clevertopis.com
📞 Phone: +44 702 282 9762
📍 Address: 41 Cheriton Rd, West Layton, United Kingdom