Refund & Return Policy for Clevertopis
Effective Date: November 8, 2024

At Clevertopis, your satisfaction is our top priority. We strive to offer the best in health-oriented household items and want you to feel confident in your purchase. If, for any reason, you are not entirely satisfied with your order, our flexible return and refund policy is here to ensure a smooth and hassle-free experience. Below, you will find all the necessary details for returning items, requesting refunds, and managing exchanges.

1. Returns

Eligibility for Returns
You may return eligible items within 30 days of delivery. To qualify for a return, please ensure the following conditions are met:

  • The item must be unused and in the original packaging.
  • The product must be in the same condition as when you received it.
  • You will need proof of purchase, such as a receipt or order confirmation.

Non-returnable Items
Certain products are exempt from our return policy due to hygiene or product nature, including:

  • Gift Cards: Non-returnable and non-refundable.
  • Perishable Goods: Items like food products.
  • Personal Care Items: Any personal care items, such as opened cosmetics or hygiene products, are non-returnable once opened for health and safety reasons.

Return Process
To start a return, please follow these steps:

  1. Contact Customer Service: Email us at info@clevertopis.com with your order number and the reason for the return.
  2. Receive Instructions: Once we review your request, we will send you instructions on how to send the item back.
  3. Return Shipping: Customers are responsible for return shipping costs unless the item was defective or received in a damaged condition. We recommend using a trackable shipping method and securely packaging the item to prevent any damage during transit.

2. Refunds

Refund Process
Upon receiving and inspecting your returned item, we will notify you regarding the approval or rejection of your refund:

  • Approved Refunds: If approved, we will process the refund to your original payment method within 7-10 business days. You will receive an email confirmation once the refund has been issued.
  • Partial Refunds: In certain cases, partial refunds may apply. This can occur if:
    • The returned item shows signs of use or is not in its original condition.
    • The item is returned outside the 30-day return window.

Late or Missing Refunds
If you do not see the refund within 10 business days:

  1. Check Your Account: Look for the transaction in your bank or credit card account.
  2. Contact Your Provider: Some banks or credit card companies may take additional time to process the refund.
  3. Reach Out to Us: If you still have not received the refund, please contact us at info@clevertopis.com, and we will assist you in resolving the issue promptly.

3. Exchanges

If you receive an item that is defective or damaged, we are happy to assist with an exchange:

  1. Contact Us for an Exchange: Email info@clevertopis.com with your order number and details of the issue.
  2. Exchange Approval: Once confirmed, we will provide instructions for returning the defective item and arrange for a replacement to be sent at no additional cost to you.

Note: Currently, we do not offer exchanges for reasons other than damage or defects.

4. Customer Support and Assistance

Our dedicated customer service team is here to answer any questions or concerns you may have about returns, refunds, exchanges, or product support. Don’t hesitate to reach out for assistance:

5. Additional Information

Return Shipping Responsibility
Please note that the customer is responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a reliable shipping method with tracking to ensure safe delivery.

Privacy and Data Security
Your trust is important to us. We adhere to strict privacy practices and protect your personal information during all transactions. For more details, please refer to our Privacy Policy.

6. Updates to Our Refund & Return Policy

Clevertopis reserves the right to make changes to this Refund & Return Policy at any time. Updates will be posted on this page, and your continued use of our website signifies acceptance of the updated terms.

Thank you for choosing Clevertopis for your health-oriented household needs. We are committed to providing quality products and outstanding customer service and look forward to serving you for years to come!