🚚 Shipping Policy

📅 Effective Date: June 13, 2025
🌐 Website: clevertopis.com

🔹 1. Overview

At CleverTopis, we strive to ensure that your orders are delivered quickly, safely, and on time. This Shipping Policy outlines our shipping methods, costs, and estimated delivery times.

🔹 2. Shipping Locations 🌍

We currently ship to:

  • ✅ United Kingdom (UK)

  • ✅ European Union (EU) countries

  • ✅ Selected international destinations (Asia, North America, Australia)

📩 If your country isn’t listed at checkout, please contact us at contact@clevertopis.com for support.

🔹 3. Shipping Methods & Times ⏱️

Region Method Estimated Delivery
UK Royal Mail / DPD 2–5 business days
EU Countries International Courier 5–10 business days
Other Countries DHL / FedEx / EMS 7–14 business days

🚨 Delivery times may vary due to weather, customs clearance, or local courier delays.

🔹 4. Shipping Costs 💷

  • Shipping fees are calculated at checkout based on location, order weight, and shipping method.

  • Free standard shipping on orders over £100 within the UK.

  • International orders may incur additional fees (see section below).

🔹 5. Tracking Your Order 🔎

Once your order is shipped, you’ll receive:

  • ✅ A shipping confirmation email

  • ✅ A tracking number and link to monitor your delivery in real-time

🔹 6. Customs, Duties & Taxes 🧾

  • International shipments may be subject to import duties, customs fees, and taxes, which are not included in our prices

  • These charges are the responsibility of the buyer and vary by country

  • We are not responsible for delays caused by customs clearance

🔹 7. Shipping Delays ⏳

While we do our best to meet estimated delivery times, delays can occur due to:

  • Weather conditions

  • Customs inspections

  • Holiday seasons

  • Courier disruptions

We appreciate your patience and are here to help if issues arise.

🔹 8. Damaged or Lost Packages 📦❌

If your package is:

  • Damaged on arrival: Please take photos and contact us within 48 hours

  • Lost or not received: Contact us for investigation and resolution

🛡️ We take full responsibility for lost or misdelivered items due to courier errors.

🔹 9. Contact Us 📬

If you have questions about your shipment:

📧 Email: contact@clevertopis.com
📞 Phone: +44 702 282 9762
🕒 Business Hours: 8:00 AM – 6:00 PM (Mon – Sat)
📍 Address: 41 Cheriton Rd, West Layton, United Kingdom